ERIK WESTERDAHL
Senior Service Designer

Highly driven with a creative mind who loves to be meaningfully stimulated through challenging tasks.
A great listener with a big curiosity for humans, committed to make the world a better place, one service at the time.
Always thankful towards others and true to his own values. Peaceful at heart but with a strange passion for breaking rules through identified loopholes in everyday life.
Humoristic with great charm and an ability to create highly motivated teams and happy co-workers.

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WORK
Manifesto

In everything I do, I believe in creating a better world, I believe in creating human value.
A better world where every human has time to focus on what matters most. A better world where the everyday tasks can be solved with services that are simple to use and offers a great experience.
I explore the boundaries of different fields of expertise in order to form refined methods of creating value.
I create strategies and tactics based upon insights, trends and analysis. I create and enhance services to offer a great customer experience. I secure a valuable delivery by always working in close collaboration with my team and my clients.

I believe in making a difference, one organisation at a time. One team at a time. One service at a time.

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In my profession, almost every project is classified. I have been working with Service Design since 2012, done over 30 projects for 21 different clients and interviewed about 1000 customers.

Bank, Insurance & Pension
• AFA Försäkringar
• Euroline
• Länsförsäkringar
• SPP (Sveriges Privatanställdas Pensionskassa)
• SEB (Svenska Enskilda Banken)
• Trygg-Hansa

Governmental Institutions
• Boverket
• CSN (Centrala Studiestödsnämnden)
• Försäkringskassan
• HSF (Hälso- och sjukvårdsförvaltningen)
• SKL (Sveriges Kommuner och Landsting)
• Svenska Spel
• Transportstyrelsen

Healthcare
• CCS (Coach And Care Support)

Media
• Aftonbladet
• TV4 Fotbollskanalen
• SvD (Svenska Dagbladet)

Telecom
• Ericsson
• Telia
• Wifog

Other
• Xylem

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