The outside perspective
From the customer side.
The inside perspective
Inside the organization.
Nine connected essays on AI, organizational rituals and the rising cost of keeping judgment alive inside intelligent systems.
AI governance | Essay
The Ape in the Loop
The tired human asked to approve what the organization no longer understands.
AI alignment | Essay
The Obedient Machine
How a useful, obedient AI can scale the dysfunction it was asked to serve.
Verification | Essay
The Price of Truth
Reasonable trust at the wrong moment, and the invoice sent to human attention.
Process debt | Essay
The Human Bridge
The people organizations place inside gaps they refuse to repair.
Process design | Essay
The Fossil Process
The old processes that survive because nobody asks why they are still alive.
Data quality | Essay
The Poisoned Field
The unresolved definitions that machines inherit as truth.
Authorized action | Essay
The Authorized Hand
When machine output becomes permitted movement inside organizational loops.
Customer understanding | Essay
The Synthetic Customer
The customer voice that answers too well and becomes permission for the roadmap.
Organizational judgment | Essay
The Missing Judge
The body used as proof that judgment occurred while the finding is processed away.